Thanks for your trust. Once you decide what to order, you can issue the PO via email specifying the model name, specifications, quantity, pricing and the name of the port. We will double-check the loading quantity and confirm with you. Also we will write the PI with our banking information, signature of our accountant and corporate stamp in JPEG file.
Please note that you may receive a fraudulent invoice from similar company oversea. Once deposit received, we will prepare your order and update with you every 15 days. After the PO completed, we recommend you to inspect the first order by yourself to offer us opportunity to learn your market better. If you do not have time, we will take close photo at every angle to make it easy for you to observe the details on your computer. After inspection completed we will check the freight cost and confirm with you on the rate and prepare the paperwork for shipment. You can arrange balance payment on sight of copy of B/L. We will appreciate it if you can write us feedback once you open the box.
HOW TO MAKE PAYMENT?
Since the species, finish, lining and even the hardware of caskets are fully customized according to customer’s local culture and market trends, we will require 40% Deposit to start the production through T/T payment. You can make the balance payment on sight of BL. You can make payment through:
HSBC WESTION WU farbetre PayPal ESCROW)ea.o Esrw Seice e-Credit Line
WHAT IS YOUR LEAD TIME FOR SHIPMENT?
Thanks to efficient CNC technology, we offer the lead time of 30 days for wood veneer MDF caskets or cardboard caskets and 45 days for solid wood caskets after deposit has been received.
HOW DO YOU DEAL WITH THE PACKAGING?
Each casket has been carefully wrapped and ends are covered with LV plywood to avoid the damages to the corners. The strength of corrugated cardboard of packing box reaches export-level standard which can withstand heavy load and shaking during long-distance transportation.
IF YOUR CASKETS ARRIVED DAMAGED. WHAT SHOULD WE DO?
We consider every casket is a tribute to our future success. That is why we are working hard to learn how to improve the standard. However, if our caskets arrive in damaged condition, we will appreciate it if you can email me the photos which will help us understanding how these damages happened and what we should improve in future. And we will take full responsibility if we caused the damages. We will replace you with a new one if the damaged casket cannot be repaired and has to be thrown away.
WHAT SHOULD WE DO IF THE PAINT NEEDS REPAIR?
We will do everything we can to make sure that every casket arrives in good condition. However, if the paint needs repair somehow, don’t worry. We have prepared touch-up paint set for you. All you have to do is to pick up the right color and repair with little brush. Everybody can do the job
CAN I CHANGE THE COLOR?
Every casket in our product line can be fully customized from the color of finish and lining to the corner designs. As long as it such changes can help your sales, we will make the job done.
I AM NEW TO FUNERAL BUSINESS. CAN L MIX DIFFERENT MODELS TO TEST THE MARKET?
Of course, since our product range includes solid wood, wood veneer MDF, cardboard and cremation caskets. You can classify your own product line based on market analysis and mix them into the container, We will help you loading more.
I AM SELLING THE WOOD AND METAL. CAN YOU MIX WOOD WITH METAL?
Yes, we can. We have the partnership with one of leading metal casket companies nearby. You can ask our sales specialist for catalog and pricing. And we can mix the wood with the metal in our company.
ACCESSORIES SUCH AS WOOD HANDLES, HARDWARE AND INTERIOR SET ETC.?
We understand the culture of the funeral business. Distinguished from other casket suppliers, we can offer our customers casket parts such lids, base, handles, interior set etc. as long as these can help your business growing.
PRODUCTION PROCESS
DESIGN ABILITY
Each of our caskets are carefully designed, hand-painted and computerized to draw professional production drawings nowadays by professional and experienced technicians. Every processes is required to be produced in strictly accordance with the drawings to ensure that there are no deviations and errors in sizes and shape.
Starway has strong design capabilities, and we also accept your customization requirements. As long as you provide a photo, we will draw a fully set of production drawings for your verification.
Our products must be exceed your expectations as we are professional.
OUR HONOR
WHY STARWAY
Established in 2010, Starway Industrial Company is a leading enterprise specializing in the research, design, and manufacturing of wooden caskets, metal caskets, and memorial urns. We provide comprehensive OEM and ODM solutions, adhering to the principles of dignity, tradition, and sustainability. We are committed to delivering FSC-certified, low-VOC, and eco-conscious products while advancing our specialized bronze and stainless-steel lines.
With our major production base in China and strategic partnerships in Southeast Asia, our integrated supply chain ensures a flexible and efficient response to global market needs.
Leveraging outstanding design capabilities, reliable quality, respectful pricing, and stable delivery, we have earned the recognition of leading funeral service providers and wholesale distributors worldwide. We have supported numerous family-owned funeral homes in expanding their service offerings and enhancing their local reputation. Our clients are spread across North America, Europe, Australia, and Southeast Asia.
STAEWAY IN FIGURES
We take pride in crafting dignified caskets with our exceptional craftsmanship and we are consistently responsive to the evolving needs of our clients.
BUSINESS PHILOSOPHY
